Company Profile — Insurance Support Call Center (Pakistan → UAE)
Company Name: EVERSAFE COMMERCIAL BROKER
Location: Pakistan
Service Region: United Arab Emirates (UAE)
About Us
We are a Pakistan-based professional call center specializing in insurance support services for UAE clients. With a trained and experienced team, we provide high-quality, reliable, and customer-focused communication services, ensuring quick response times and superior customer experience.
Our goal is to help UAE insurance companies streamline their operations, reduce call-handling costs, and deliver exceptional service to policyholders — all with accuracy, professionalism, and compliance.
Our Core Services (UAE Insurance Support)
We provide a full suite of insurance-related call center operations:
1. Inbound Customer Support
- Policy-related inquiries
- Coverage explanation
- Premium information
- Renewal reminders
- Claims guidance
2. Outbound Calling
- Follow-ups on pending documents
- Payment reminders
- Policy renewals
- Customer satisfaction surveys
- Lead verification & validation
3. Claims Support
- Initial claim intake
- Explaining the claims process
- Coordinating with the UAE-based team
- Updating clients on claim status
4. Policy Management Assistance
- Updating policy details
- Adding/removing dependents (health)
- Motor insurance policy updates
- Sending soft-copy documents to customers
5. Multichannel Communication
- Phone support
- Email support
- WhatsApp communication (as per UAE client’s policy)
- CRM-based ticketing
Why UAE Companies Choose Us
✔ Experienced in UAE Insurance Requirements
We already work with UAE insurance clients, understanding:
- Motor & health insurance workflows
- Medical networks
- TAT expectations (24–48 hours)
- Compliance requirements
✔ Cost-Effective
High-quality service at a significantly lower operational cost for UAE insurance companies.
✔ Trained Insurance Agents
Our team is trained in:
- UAE insurance terminology
- Policy structures
- Customer handling
- CRM operations
✔ Quality Assurance
We maintain strict:
- Call monitoring
- Script adherence
- Accuracy checks
- SLA reporting
✔ Data Security & Compliance
We follow strict confidentiality and security measures:
- NDA signing
- Encrypted systems
- Secure cloud-based CRM
Technology & Infrastructure
We use modern communication and call center tools:
- Auto-dialers
- IP telephony / VoIP
- Secure CRM
- High-speed fiber internet
- UPS + generator backup
- Call recording & QA monitoring systems
Service Models
You can choose according to your business need:
Dedicated Agent Model
UAE client gets dedicated agents working only on their insurance tasks.
Shared Agent Model
For lower volume, agents handle multiple accounts with cost savings.
Operating Hours
- UAE Business Hours Support (9 AM – 6 PM GST)
- Extended Hours (if required)
- 7 Days a Week Options Available
Mission
To deliver dependable, accurate, and customer-centric insurance support services that enhance customer satisfaction and reduce operational workload for UAE insurance companies.
Vision
To become one of Pakistan’s most trusted offshore call center partners for the UAE insurance industry through excellence, technology, and high-quality service delivery.